MonaFluence ("We") takes the privacy of your personal information ("Data") seriously. Our commitment is based on absolute compliance with applicable laws and regulations. We thus ensure transparency, security, and total confidentiality in the processing of this data.

This privacy policy applies to information about you, collected as an individual through our website https://monafluence.com ("Site"). By using and accessing our Site, you consent to this privacy policy and the processing of your data as set out below. If you do not agree to this policy, please avoid using our Site.

This version is dated 11/12/2023 and may be subject to occasional updates. In case of modification, you will be notified by email. Your continued use of the Site after being informed of the modifications implies your acceptance of these changes.

1. What is the definition of personal data?

Personal data means any information that can identify an individual. It can do so directly (for example, first name, last name, email address) or indirectly by cross-referencing different data about you (such as your computer's IP address, credit card or phone number).

2. What categories of your personal data are we likely to collect and process?

The data we may collect when you use our Site include:

The data you voluntarily provide when you register and use our Site:

The use of our services requires your registration on our Site, leading to the collection of the following data:

Your email address

Your first name

Your last name

Your address

Your city

Your country

You may also provide us with other data when you interact with us via our contact page or other means. In this case, the collection and subsequent processing are the result of your personal initiative and are done with your consent.

Data that we automatically process when you browse the Site. This data, with the exception of your IP address, does not contain personal information as defined above, and includes:

Device information: this includes your equipment model, your operating system version, or your device's unique identifier.

Log information: this is collected automatically when you browse our Site and includes your IP address as well as details about your device and events (such as crashes, system activity, browser type and language, and the date and time of your browsing activities).

Cookies and similar technologies: we use cookies and similar technologies to collect and store information when you visit our Website, for example to identify your browser or device.

To learn more about the automatic collection of information and to find out how you can limit it, we encourage you to consult our cookie policy.

3. What are the objectives of processing your data?

The information you provide to us when you register and use our Site:

This information is processed for the following purposes:

To answer your questions when you contact us directly

To provide you with information about our products and services.

You can withdraw your consent to the processing of your data for these purposes at any time by sending an email to contact@monafluence.com. Please note that any such request will be considered a request to unsubscribe and terminate the current contract between us, taking effect at the end of the current month.

Information we automatically process due to your browsing on the Site:

This data processing may be carried out for the following purpose:

To improve the user experience and the functionalities of the Site

To understand which services and products interest you

To adapt and develop new products and services

To correct errors

To identify users committing illegal acts or infringing on our rights

4. Who are the recipients of your data?

We may be required to disclose and share some of your data with:

Service providers and subcontractors we use to ensure the proper functioning of the Site, including our hosting provider and our payment service provider.

In this context, we use the services of the company Namecheap for hosting. Regarding payment processes, we use the company HiPay, which exclusively holds your credit card number without Monafluence having access to it. For more details on how these companies process your data, we invite you to consult their dedicated pages.

These providers may have access to your data and/or process it on our behalf. In accordance with applicable legal obligations, we take commercially reasonable measures to require these third parties to adequately protect your information and only process it according to our directives.

Any third party to whom we are required to disclose your data due to a judicial order or a requirement from a governmental authority.

Any entity that may require disclosure in an emergency.

Furthermore, Monafluence may also be required to disclose your data to comply with its legal obligations, following an injunction from a judicial or administrative authority, or within the framework of legal proceedings.

Your data is in no way sold to third parties, particularly for marketing or promotional purposes.

5. Where is your data stored?

We put in place measures to ensure that the data collected is processed in accordance with our policy and with applicable laws.

Your data is hosted by Namecheap, whose servers are located in France. However, despite this location, it is possible that your data may be occasionally processed outside of Switzerland or France, especially if the mobile phone numbers you wish to locate are abroad. In such cases, any data transfer takes place with your consent.

6. What measures do we implement to ensure the protection of your data?

We are committed to guaranteeing the security of your data.

With this in mind, we use various technologies and security measures aimed at protecting your data against any unauthorized access, use, modification, or disclosure, adapted to the specific type of data concerned.

Furthermore, we are contractually committed to ensuring that the service providers mentioned above process your data securely, thus guaranteeing the confidentiality and integrity of this information.

Despite all the efforts deployed, it is not possible to fully guarantee the security of information exchanged on the Internet. All data you transmit is at your own risk.

7. How long do we keep your data?

We keep your data as long as you hold a personal account. In case of unsubscription, we may keep your data in accordance with legal requirements or until the eventual statute of limitations on contractual claims related to your account.

8. Use of social media and other websites

We may have a presence on various social networks such as Facebook, Twitter, Pinterest, Instagram, LinkedIn, Youtube, etc. When you visit our page on these different platforms, it is recommended that you carefully read and understand the tools provided by these social networks. These tools allow you to define how you want to share your data within these networks.

The practices or privacy policies of the relevant platforms do apply, and we therefore encourage you to carefully read their privacy policy, their terms of use, as well as any other information related to how your data is processed on these platforms.

Our site may also include references or links to other websites and social media, for example via social media feeds. If you follow these links, you leave our website. Access to and use of these sites are your responsibility. Monafluence has no influence on the form and content of the sites to which these links lead.

9. What are your rights regarding your data?

(i) to submit a request for access to know the categories of data we process about you, for what purposes, how we share them, and how long we keep them, in accordance with the information provided in this policy. (ii) to request the rectification of inaccurate data about you. (iii) to request the cessation or limitation of the processing of your data, which, in practice, can be assimilated to a request to unsubscribe and terminate the contract that binds us.

If you wish to submit such a request or if you have questions regarding this processing or this policy, do not hesitate to contact us by sending an email to the following address: contact@monafluence.com.

You also have the right to file a complaint with a supervisory authority regarding the processing of your personal data.

10. Contact

For any questions related to this policy, do not hesitate to contact us at the following address: contact@monafluence.com.

11. Applicable law and competent jurisdiction

This policy is governed by French law, excluding the federal law of private international law. Any dispute resulting from or relating to this policy will be submitted to the exclusive jurisdiction of the Toulon Court.